Refund policy

Refund and Returns Statement

 

Last updated: 09/23/2025

 

Returns

We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original condition, unworn or unused, and with all original tags attached. While a receipt or proof of purchase is helpful, we can often process returns with just your order number.

To initiate a return, please contact us at info@amalias.us. If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us right away at info@amalias.us so we can evaluate the issue and make it right. We may require photos of the damage to process your claim.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, gift cards, or personalized/customized products. Please contact us if you have questions or concerns about your specific item.

Exchanges

The most efficient way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. This ensures the item you want is in stock and shipped to you as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If your refund is approved, you'll be automatically refunded to your original payment method within 10 business days. Please be aware that it may take some additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@amalias.us.